Why Can’t I Make a Call?

If you’re unable to make calls from your mobile, this is usually caused by one of a few common issues. This support will help you understand the possible reasons and guide you through the checks you can perform to resolve the problem.

1. Insufficient Credit or Expired Plan

If your plan has expired or your account balance is £0, outgoing calls will be restricted.

What to check:

• Open the Talk Home account.
• Confirm your current balance and plan status.
• Top up or buy a plan if required.

2. No Network Signal

Poor or no signal will prevent calls from connecting.

What to check:

• Ensure you are in an area with coverage.
• Try toggling Airplane Mode on/off.
• Restart your phone.

3. SIM Card Not Inserted or Faulty

A loose or damaged SIM can stop calls.

What to check:

• Switch off your phone and reinsert the SIM card securely.
• Test the SIM in another phone if available.

4. Number Barred or Restricted

Your account may have outgoing call bars applied due to:

• Security reasons
• Compliance issues
• Fraud prevention
• Overdue payments (if applicable)

What to do:
Contact Talk Home Support to confirm whether any call-bar restrictions are active on your account.

Network Maintenance or Outage

Occasionally, localized outages may affect call services.

What to check:

• Try making a call from another location.
• Contact Support to confirm if an outage is affecting your area.

For any further inquiries, you may contact Talk Home customer support for assistance.