Why Can’t I Receive And Send Texts?

Modified on Wed, 26 Nov at 11:05 AM

If you’re unable to send or receive SMS (text messages), it is usually caused by a configuration issue, network restriction, or insufficient balance. This article explains the most common reasons and how to resolve them.

1. Insufficient Credit or Expired Plan

SMS services require either an active plan or available credit.

What to check:

Open the Talk Home Account.
Verify your balance or plan status.
Top up or purchase a plan if needed.

2. No Network Signal

SMS relies on a stable mobile network connection.

What to check:

Confirm your phone shows network bars.
Try toggling Airplane Mode on/off.
Restart your device.

3. Incorrect Message Centre Number (SMSC)

Your phone must have the correct SMSC number stored to send SMS.

Talk Home SMSC:
+447870002408

What to check:

Go to your phone’s SMS or network settings.
Ensure the SMSC matches the number above.
If incorrect, update it and restart your phone.

4. SIM Card Not Inserted Properly or Faulty

A damaged or loosely inserted SIM may prevent text messaging.

What to check:

Switch off your phone and reinsert the SIM.

Test the SIM in another phone if available.

5. Device Settings Blocking SMS

Some internal settings may stop SMS from working.

What to check:

Ensure SMS delivery reports or RCS/Chat Features are not interfering.
Turn off RCS/Chat (Google Messages > Settings > RCS).
Reset network settings if necessary.

6. Number Blocking or Incorrect Format

Messages won’t send if the number is blocked or formatted incorrectly.

What to check:

Make sure the number starts with the correct country code (e.g., +44 for UK).

Ensure the number is not in your Blocked Contacts list.

7. Network Outage or Maintenance

Temporary issues can affect SMS services.

What to do:

Try again after a short while.
Contact Support to check for outages in your area.