There can be different reasons for that, mostly depending upon how long you haven’t been able to use the Talk Home SIM. Given below are different statuses that your Talk Home SIM can be in when not used for different periods of time:
SIM Card Restricted
If no chargeable event (Top-up, Call, SMS, Data) is made within 90 days, the SIM card status will be restricted. The SIM will remain in this state for a further 90 days unless the state is manually reset by customer services or a chargeable event is made to the account.
SIM Card Suspended
When both Inbound and Outbound calls are restricted on your SIM-Card and the service is pending retirement. The SIM-Card will remain in this state for a further 180 days unless the state is manually reset by the Customer Services or a new top up is applied to the account.
SIM Card Expired
When the SIM card is expired it can not be recovered.
For any of your queries or concerns, you can access our customer-services via email at cs-mobile@talk-home.com. Or directly contact the customer service representative by dialing +44(0)330 993 7339. All your issues will be resolved in no time.
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