Why is My Data Slow?

1. Check Your Network Coverage

Slow speeds often occur in areas with weak or variable signal.

What to try:

• Check your signal bars.
• Move to an open area or closer to a window.
• Avoid congested indoor locations such as basements or shopping centres.
• If possible, switch between 4G and 5G in your mobile settings to see which performs better.

2. Temporary Network Congestion

Mobile networks are shared resources. Data speeds may reduce during:

• Peak usage times
• Busy areas (e.g., stadiums, events, city centres)
• Network maintenance or upgrades

These conditions are temporary and can improve as demand reduces.

3. Check Mobile Data Settings

Your device settings may limit your speed.

Ensure the following:

• Mobile Data is enabled.
• Preferred network type is set to 4G/5G Auto or the highest available.
• Low Data Mode or Data Saver is turned off.

4. Device Performance Issues

Your phone may slow down due to background apps or outdated software.

Try:

• Restarting your phone.
• Closing unused apps running in the background.
• Installing available software updates.
• Resetting network settings

5. SIM Card or Device Compatibility

Older devices or damaged SIM cards may affect data speed.

Check:

• Your device supports 4G or 5G.
• Your SIM is properly inserted and undamaged.
• Test your SIM in another device.
• Test SIM at different locations
• This helps isolate whether the issue is with the phone or the network.

6. Using a VPN or Proxy

VPNs can slow down your connection significantly.

What to try:

• Turn off any VPN, proxy, or firewall app.
• Try loading a webpage again.

7. Environmental and Physical Barriers

Factors such as thick walls, high-rise buildings, rural areas, or bad weather can impact speed.

Try moving outdoors or to a different location.

Please note that we do not have any commitment on data speeds as it may vary due to multiple factors shared above.